Refund Policy

1. 7-Day Money-Back Guarantee

At 4K Tivimate, we want you to be completely satisfied with your iptv abonnement. If you experience persistent technical difficulties that our support team cannot resolve within your first 7 days of purchase, you are eligible for a full refund.

2. Eligibility Criteria

To qualify for a refund under our 7-day guarantee:

• Your request must be submitted within 7 calendar days of your initial payment.
• You must have contacted our WhatsApp support team to attempt troubleshooting the issue.
• The refund request applies to initial subscription purchases.

3. How to Request a Refund

Simply message our support team on WhatsApp with your account details and a brief explanation of the technical problem encountered. Our team processes approved refunds within 3-5 business days.

4. Non-Refundable Situations

Refunds cannot be issued if the service is interrupted due to local ISP throttling (resolvable via VPN), inadequate home internet speeds (less than recommended bandwidth), or customer-side device incompatibility after the 7-day window.

5. Contact Us

Have questions regarding billing or your abonnement? Reach out to our billing agents directly on WhatsApp Support.